CooCoo makes content creation exciting!

But CooCoo also gets that you might have some questions? 

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Frequently Asked Questions / Software

How many accounts can I create?

This depends on the module that has been purchased. Our software is assigned to the number of users within the license large. Not sure how many accounts you can create? Please contact: +31 (0) 10 458 7148

Can I display information in line with our own corporate identity?

All information is displayed based on templates. These templates can all be adapted to your own corporate identity. Our software can also be adapted in certain areas, with your own logo and use of color.

Which browsers does MEDI SIGN support?

Our narrowcasting software works with all common browsers. We advise you to regularly update your browser from a security point of view, but also to be able to use the latest features.

Is there a limit to the number of screens?

Our software is scalable for small and large organizations. That's why there is no limit on the number of screens that our software can be displayed on.

Can I connect to single sign on?

We can handle user authorization in any desired way. By default, you can use the built-in authorization mechanism of our software, but we can also connect to the usual way of your company.

Can i intergrate information from different apps?

That's possible. The way of opening up depends on how the other application can handle information exchange. On our productpage at plugins you will see an overview of some applications from which we can extract information. Curious about what is possible for you? Contact +31 (0)10 800 9444

Is there support available?      

When you purchase our software, we provide training. This can be done at our office or on location. Still have some burning questions? Our support department is available 24 hours a day.

How can I contact the support desk?

You can do this by telephone: +31 (0) 10 800 9444 or send an email to: support@prisma-it.com. Our support department is available 24 hours a day.

Frequently Asked Questions / Hardware

Is hardware included?

In collaboration with our partners, we can completely unburden you with our 'display as a service' concept. We arrange the hardware, the technicians and also the aftercare. In the unlikely event that a screen breaks, we will replace it immediately, free of charge of course.

Which screen sizes are supported?

Our software supports all screen sizes. From vertical to horizontal, from small to large.

Can I use my own hardware?

Our software is compatible with a lot of hardware. If you would like to use your own hardware, please contact: +31 (0) 10 458 7148

Do I need an internet connection?

Yes. Our software works on the basis of an internet connection. If the internet connection is lost on your screen, the broadcasts will however continue to play. 

Do I need a player?

In most situations there is no need for a separate player. As long as your screen can connect to the internet, our software will take care of the rest. A player may be necessary for specific situations. Consider, for example, trains on the road where internet is not always available.

Frequently Asked Questions  / Sales

Can I try the software?

We would like to introduce you to our software before you decide to sign a contract. This can be done through a personal and no-obligation demo on location. You can also use the 14-day trial period.

What is 'Display as a Service'?

With our 'Display as a Service' concept we completely unburden you. We arrange the hardware, the technicians and also the aftercare. In the unlikely event that a screen breaks, we will replace it immediately free of charge.

What is covered by the warranty?

The warranty includes management of the software in the form of updates, making backups, securing the application and the data. Guaranteed uptime. For a detailed overview, please contact +31 (0) 10 458 7148.

How can I contact sales?

You can do this by telephone: +31 (0) 10 458 7148 or send an email to: sales@prisma-it.com.